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| - I went to Mello Mushroom for first time Saturday 8-16-2014 The Good Pizza (House Special) tasted good enough, even though a little over priced. The salad was good (Enlightened Spinach Salad) although I have never ordered a spinach salad that didn't come pre-dressed and they really didn't have a traditional Spinach Salad dressing, we did the balsamic. It was a Saturday afternoon at about 4:15 and there were maybe 15 people in the place and was definitely not busy, and there was plenty of staff 6 or so pizza makers , 4-5 servers (I assume they were servers anyway) and a couple hostess and at least 1 manager on duty that I could see not including bar kitchen and bar staff.
OK now the not so good.... I don't think our server worked there ( I say this half jokingly) se showed up at out table to take out order, deliver out drinks, bring us out salad and then bring us our pizza and then to bring us our check. never ever checking on us to see if we needed anything else ( we had no silverware, there was no salt on the table, to see if we needed any refills on our drinks ) and when she wasn't at our table (which was not very often) I have no idea where she was she was not where to be seen ( probably why she didn't take as good of care of us as she should have) And I mean no where to be see, no in the pizza making area , not at hostess stand , not at bar, not in any of the other sections, its like she left and came back very strange for a place that wasn't even busy. ok next the hostesses were by front door talking to each other ignoring everything else that was going on. The Manager (I assume He was manager he was dressed differently than everyone else and seemed to be giving out orders) seemed more like he was more interested in talking up a couple of different wait staff (female) and being Mr Player and important that he didn't even notice the lack of service we were receiving. Also the fact that The men's restroom trash can was overflowing with paper towels and the sing was utterly disgusting and that the faucet on the right in the men's bathroom was just sitting on the sink, it was not attached to the sink in any way other than the hoses that supplied water. I washed my hands and kept my paper towel and was going to bring it back to my table rather than throw it on floor in restroom. on the way back to my table there was a trash can about 7 feet from mr manager man that was completely full to the to that things were sticking over the top but not over flowing I put the towel in there, I had to be careful or it would have been on the floor there also. I sat back down and watched this manager talk to a server and then he threw something in the over full trash can. I was thinking I can't believe he didn't have some one empty the trash. It was almost overflowing. a few minutes later one of the servers threw something in the trash, he walked over to the can and looked at it a few times and looked perplexed. He called her over I was thinking he was going to have here empty it, instead he asked her why she threw something away , and then she said why, and he and her both walked away from the trash can. no one emptied it at all. My lunch date said that the woman's restroom garbage can was not quite overflowing, but apparently the women there aren't as good of shots as the men because there 5-6 towels of floor in there. and mind you this was around 5 pm on a Saturday afternoon at his time, before they were even busy, I can only imagine how bad it must get when the place gets busy
And I can only imagine that if this is the cleanliness that they have in their public, open areas, I don't think I want to know what happens in there not seen areas of prep, and refrigeration, and dishes. Yuck
I would not recommend this place, not because the pizza wasn't decent, but more because of sanitary concerns and lack of attention to details from the staff from the manager all the way down to the servers, I know that it all starts at management and I guess if the manager is more concerned with chatting the ladies up then running a restaurant, I guess this is how the details that are most important (cleanliness, customer service, appearance) don't really have time or priority to be taken care of.
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