This is an updated review. I'm sad to go from a 4 star down to a 1 star, but things have changed so greatly in this store and I'm so very disappointed. There was a huge turnover with employees and they got rid of some of their best employees. The team that used to work there is no longer there and the service now is highly disappointing and not up to standard for me at all. Most recently, I went to the copy and print center at this store yesterday and had some photos laminated. They didn't trim the lamination at all--they literally stuck it in the lam pouch and sealed it and there were several inches of overhang on the sides. Some other photos were pixelated really bad, which shouldn't have happened because I sent the correct document and dpi size. The young kid working behind the counter had an "oh well" attitude and kind of shrugged and said, "It happens." I feel like the customer service has gone down so much since the last team got let go or moved to other locations. They really had some great gems working for them and am not sure why they let them go. I feel like it has greatly negatively impacted the effectiveness of this store and for that reason, I will be shopping elsewhere at OfficeMax.