| rev:text
| - I had high hopes for this place because my family insisted that I dine here while in town.
When we first arrived (at 6:15 p.m.) we had to wait to be seated for about 5 minutes, even though there were only two tables of two in the restaurant. The woman at the register thought we were waiting for carry out and continued to ring up an order. She seemed really confused and had to ask a young (I assume teenager) girl to assist her with ringing up her ticket.
The woman sat us, and although she was very nice, she seemed - again - confused. She said she would bring us water --it never came. When she came back to get our drink and food order, we asked for water. 20 minutes later our drinks arrived, but: no water. She struggled with our drink order, as we watched her try to decipher the wine we ordered behind the bar. She kept consulting the menu to ensure she was bringing the correct wine. There were maybe 5-8 white wine selections on the menu.
After 40 minutes, our appetizer (crispy calamari) still wasn't out. The young blonde waitress was not our waitress, but she accidentally brought the wrong food to our table; the food belonged to the table next to us. A man with glasses yelled at her...loud enough that the entire restaurant could hear. Immediately following that, the asian woman cooking the food yelled at her (again, loud enough that we could all hear). Not her fault! Especially considering that she was serving a table she wasn't assigned to, and was literally the ONLY person serving tables. The poor girl was running around like a chicken with her head cut off while the man with the glasses and the older dark lady who sat us were just kind of meandering around, doing nothing, as far as I could tell.
The older dark lady (sorry, no better description) never came to ask us if we wanted a refill, to ask if we needed anything or to apologize for the delay. Meanwhile, the young blonde girl (whom wasn't our waitress) brought our appetizer after an hour wait. She was sweet and kind, even in the midst of being crucified by the people above her.
The older dark lady comes back to our table and says she'll come back to take our order, except: she already took our order. They were also out of the wine that my aunt ordered (not her fault), but she brought something comparable that my aunt was OK with.
The food was OK. I've had way better. Nothing special to report here, nothing awful (in terms of food) to report here.
I will say, however, that I'm appalled by how these two people treated the waitress. She was the ONLY one actually working. And clearly, she was picking up the slack for the others that weren't performing. The other woman couldn't even ring up an order without her. I hate to see people treated like that, and further, humiliated in front of others/customers...especially considering that they're doing the job of many others because of the others' lack of abilities. I mean, really, c'mon. Maybe if the other employees would step up, this would be a non-issue.
To the people running the place: you should be grateful that you have someone that works so hard to please your customers. I'm not even sure why she's working for people that - clearly - don't appreciate her. Our experience would have been FAR LESS pleasant if it wasn't for her.
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