I can't speak for other Yelpers but I have never had too much of a problem with the service. However, I do have to say it has been about six months since I have actually sat down to dine there. When we have in the past, the hostess was always very cordial. As for the servers, it usually averages out each time I had gone - ignored this time, really good service the next time. Most of the time I order the Hong Kong pan fried noodles, some bbq pork or if I am with my mom also some roast pork. Most of the time we also get sauteed Chinese broccoli (yes, I do broccoli if it is of the Chinese variety.) Everything is usually very delicious, very flavorful and not "Americanized" at all.
Lately, I find that I mostly go here during lunch time to order from their take away counter. It is always their bbq pork and rice. The old man behind the counter is pretty friendly and the young lady who rings up my order is pretty nice as well. For me it's a carnivores delight. So I guess if you don't want to risk the service at least try the counter where you can see them weight your food for the correct price :-)