Sherene is a dream! She takes all the time you need to love your design, walks you through the entire process, and ensures your comfort during and after. I got microbladed eyebrows and lash enhancement and can honestly say that the pain was minimal... I even kept my eyes open when she tattooed my lashes. The healing process has been really great as well- very little swelling and no pain at all, which is what I was concerned about. I researched tons of places before committing, and can confidently say ItGirl was and is the #1 spot for permanent makeup. Highly recommend!