Drastic improvements! No issues with power failure this time and got to enjoy the city view and the attentive service. Hotel management is responsive and customer service is truly superb. Our flight was delayed and so check in was closer to midnight versus the original 9:30 pm set arrival time. Unfortunately they gave away our original room but upgraded us to a sky suite upon realizing that our room was cancelled. Too bad we weren't there longer to enjoy the comfortable beds and luxury bathroom.
I returned due to customer service reaching out to me after posting this negative review. They offered me a complimentary night and I'm glad we took them up on the offer as I have a much better impression now.