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| - I have lived in the area for six months, and have yet to find a hair stylist/salon that I want to stick with. After one mediocre experience from a place I found on my own, I came to Salon Sanctuary after it was recommended to me by an acquaintance. She recommended her stylist, Bethany. Upon calling the salon, I was informed that Bethany was not accepting new clients- no big deal, I was willing to try someone else. I ended up booking an appointment with Karen.
I arrived to my appointment a few minutes early, and the receptionist told me she would let Karen know I was there. My appointment was at 10:45am. I sat and read magazines, and watched time tick by....and by.... and by... No one- receptionist included, said a word to me about the wait. It wasn't that I didn't have time to wait, or that I even would have cared to wait, it was that no one bothered to say, "She's running a bit behind, it will be about X amount of minutes," or anything of the sort. In fact, by 11:20, I decided I'd give her a few minutes and then I'd just walk out the door. Around 11:25, as I was getting ready to leave, I was called back. Turns out, she'd been putting highlights in a client's hair the entire time, and was not yet even done with the client. She did not apologize for my wait. She asked what I wanted done, and I stated that I had an appointment for a cut, highlights and lowlights, and a brow wax, but was not sure at this point what she had time for. She asked what I meant and I asked if my appointment was scheduled for 10:45am, and she said that it was, but quietly added that her last client was an HOUR LATE. I'm sorry, but in my experience working in customer service, if a client is more than a few minutes late, and serving them will significantly cut into another client's appointment, you reschedule with the late person. However, I remained polite and explained what I wanted done. She spent the vast majority of my appointment going back and forth between her other client and myself, and I felt like she was rushing quite a bit. When the receptionist told her that her next client was there, she left and talked to the client, apologizing and explaining that there would be a wait!!! If only she extended the same courtesy to all of her clients...
Overall, the cut and the brow wax were just what I wanted, but the color was not quite what I explained, and I looked a lot more "trendy" than I wanted- BUT nothing horrible that I couldn't live with for a few months. It didn't look bad at all, but just not what I typically go for. Pricing was very fair. Had all of the customer service issues not been present, I'd have given my experience 4 stars, and I'd probably have given her another try. However, after the issues I did experience, I know I would not return to Karen and am not sure if I'd even give the salon another shot or not.
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