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  • Outstanding customer service and support. I had a Volvo C70 from 2006 and the now obsolete 6CD radio was integrated into the entire digital readout system that controlled AC, etc. I wanted to update the stereo to use bluetooth for my iPhone and other current get smart phones. Unfortunately, even when I went to Volvo directly they said there was not system on the market that could work with my system and in 10 years since it had been on the market they had never seen it work with BT. I went to another after market car installation place in Mesa and they said that their manager wouldn't let them touch European cars for that reason -- too complex and too likely of a chance of a mess up... but if I stood a chance they told me, I should try "Sounds Good To Me" in Tempe. Enter Mark from Sounds Good to Me who after taking my late night call 15 minutes before he was set to close he said, "Come on by and let's take a look." He went on line over the next day or so, doing his own research, and called me to say, "I have never done this but there is a system I found that looks like it might work but its the only one out there. Want to try it?" I did. Mark priced it fairly and within a week he ordered the system and reconfigured my Volvo with a system by Grom. I was thrilled. Unfortunately within a few weeks I had some glitches. I called Grom directly and they sent me the necessary software upgrade to solve my issues. I tried and it failed resulting in the sound no longer working. So I called Mark again. He said, "Bring it in and next time don't waste your time as we can work those issues out for you. It's my day off tomorrow so I have some free time to work out the bugs." Which he did and now its better than new. My only wish is that I could duplicate this level of service and commitment to the customer within my own company. To say these guys are the best among their peers, if not peers far outreaching their own business segment, is a huge understatement.
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