Worst Service department. Ever.
I received a recall notice on my vehicle and called the dealership to schedule the work. The initial phone call was wonderful everyone was friendly and helpful.
I call morning of my appointment to confirm and couldn't reach anyone in the service department, tried for nearly 30 minutes with the receptionist apologizing profusely every time she transferred me. I finally gave up and tried again the next morning. Finally spoke to someone in service who said to just bring it in first thing in the morning and they would have the shuttle service come pick me up when it was ready.
Received a voicemail from Jim )who I believe is a service department manager) Said my vehicle was ready, I called back and again spent nearly an hour being put on hold or transferred to voicemail boxes. When I vented my frustration to the receptionist she had no solution for me other than to just leave a message and wait for a call back.
I finally got a friend to drive me over to pick up my vehicle. Jim couldn't find my paperwork and left me standing there for 5 minutes while he shuffled papers around and ignored the ringing phone. in frustration I suggested he reprint the paperwork so I could sign it and go back to work. Once I signed, I got no "thank you" and he promptly walked away without a backward glance.
I will avoid this dealership at all costs in the future.