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  • Majority of the reviews on this shop is about how bad their customer service is. I'm not surprised because I experienced the same thing! Lady in fitting kept talking to her coworker about how she didn't want to be there and how she couldn't wait til her shift ended. I spotted a blazer that I wanted to purchase but noticed the front button almost coming off. (Ok, I know Zara has cute clothes but the quality is not up to par). So I asked for another one which took 10min, not bad. BUT, the second one they brought down the stitching on the collar was coming off so I hesitantly asked if they had another one. I don't mean to be picky, but if I'm going to spend $80 on a blazer I don't want to have to go home and fix it. The guy (I hope to god is not the manager because he does not know how to manage or give customer service-had a messy faux hawk and blonde orange hair) grumbled and rolled his eyes went behind the wall and complain to his coworker in Tagalog/English saying "I don't know what her problem is that's how it's supposed to be". Wth, why are the stitches on the other side not matching? If we had this store in hawaii I wouldn't go back to this store. It's because of their cute clothes I go back. I've been to the Zara's in France and I think I rather fly and pay the extra money just to revisit because of their awesome customer service. Zara just needs to find better managers for this store.
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