I am an entertainer and I wear several pairs of character/ ballroom dance shoes. I had 2 pairs I needed stretched badly before a rather important gig. The black pair leather shoes were never stretched and the tan pair was stretched just fine But there was odd brown dye, glue or paint left on the sides. I asked for a refund. All I received was $5 back. Total rip off and avoid. Young Asain guy behind counter asked me to come back and this was the second time I was there to pick up the shoes. Place came highly recommended unfortunately and to bad because it's close to my home, never again.