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| - We visited the diner on a Saturday at 5:45. It was incredibly busy for being so early in the evening, but we were seated immediately which was nice. Our server was prompt and knowledgeable of the menu. Unfortunately, the experience went downhill from there. Our food took almost 50 minutes to arrive - we had four orders and nothing complicated about them. Our food was room temperature, and honestly, quite a disappointment. I got the root vegetable hash with eggs and rye toast. The toast had obviously been sitting there for ages - it was room temperature, and the obscene amount of butter that had drenched the bottom piece. The eggs were room temperature, and I had asked for them over-easy but they were cooked almost all the way through. The hash was incredibly bland and cold, and there wasn't a lot of it. For something that includes parsnips, carrots, etc it really should have had more flavor, but I think the majority of it was potatoes. Had we had time I would have reordered, but we were trying to make it to a movie.
Our server and the manager of the restaurant were exceptionally understanding and were aware of the issues before we even mentioned them. On the one hand, that's great that they're so attentive; on the other hand, the fact that they were aware of them without us having to bring it up and steeply discounted our experience makes me think that this is a common occurrence. I'm afraid we won't be going back there. It really should only have one star, but I'm adding the extra star for how well their server and manager handled the situation.
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