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| - To whom it may concern,
I am appalled by tonight. I have been a patron for 3 years at your Birkdale location. I have come to know many of your staff (BOH to FOH) and like to think of it as the "Cheers" of the area. Huntersville is a very tight-knit community and in saying this, everybody knows your name.
I visited tonight, as I do, once a week for Trivia. My server couldn't have been better. I've been in the service industry for years on years. I know guest service. She was PHENOMENAL.
Unfortunately, that's not the case...
To be totally transparent, one of your servers is an ex-girlfriend of a close friend of mine. As we all know, things don't always work out for the best. Regardless, I've stayed true to my local pub and continued to give my support, time, and money..
While in your establishment, I was assaulted!
Enjoying a fun night, NO. A server, by the name of Stephanie Taggart, threw a napkin towards my table. She then proceeded to throw a beer on me in passing! Thank my lucky stars, I wasn't in business attire. Humiliated and very upset, I notified to closest manager..Dan (I apologize for not knowing his last name). Dan informed me that Stephanie said there was some 'back n forth'...I'm guessing we had spoke to one another or something to that effect. No. Dan, did not apologize for the actions that took place and he didn't so much as offer me a napkin/towel to dry my back or my seat, which was saturated with left over beer. Instead, made me feel totally uncomfortable being there.
I regret to inform you, I can't put myself in this situation again.
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