If I could give zero stars I would! I called this company about repairing an expensive window shade. We called them specifically because they advertise doing in-home repair which is what we wanted.
A man named Phil returned my call and said that he was booked up for the rest of the week (very understandable) but that he would call me on Monday to schedule an appointment to come over to fix the shade later THAT SAME WEEK.
He called me on Monday, but said that he didn't realize he's all booked up for the week as he just got back from vacation so we set up an appointment for the following Thursday. I was not happy about it, but again I needed in-home repair and he seemed to know what he was doing re: repairing blinds/shades.
Two days after our phone conversation Phil called to say that his daughter is coming in for a visit and he promised his wife that he wouldn't make any service appointments so he has to reschedule until October! That is completely unreasonable!
It's pretty obvious to me that this company does not want or need the business or they don't really WANT to do in-home service, even though the advertise it. In any case I'll take my business and my money elsewhere.