This 1 star is for Edward the Uber Driver, not Uber. We ordered an Uber driver to take us to a Christmas Party. We got Edward driving a Toyota Prius. We gave him our location and even sent a text stating we would be waiting out in front of the Apartment complex to make it easy on Edward. Edward got lost and I tried explaining the location where we were but he did not respond. After about 10 minutes of waiting in the cold Edward canceled the ride. Moments later we saw a White Prius drive past our Apartment complex. On top of all that we were charged the cancelation fee for EDWARD canceling the trip. That is just bad business. We might have to start using Lyft, I hear they have friendly drivers who don't canceled their rides for no reason. We've never really had a problem with Uber before but this was just ridiculous. If you ever come across an Edward driving a Toyota Prius DON'T accept the ride.