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| - This review is for the Kazoku Steakhouse INSIDE the Baltimore House, which doesn't have its own page and probably for good reason. Decent food, HORRIBLE service!!!
We arrived at 5:20pm and actually thought the place was closed at first, not a soul was there. A waitress told us to "sit anywhere" and brought us drinks and menus and then 20 minutes later had us move from our empty table to another empty table where we sat, ignored for another 25 minutes. We think they were waiting to try to "fill up" the table, but no one came out and said anything to us like "We'd like to wait xx long to see if anyone else comes." So, just after 6 another couple came in and was seated with us. After they decided and placed their order, the hibachi chef confirmed our order and said that he'd "See about starting soon". Our soup arrived a full hour after we'd first sat down.
The soup was good, the salad was veggies that had clearly been in the fridge cut up too long (dried out carrots, wilted greens) swimming in their dressing. No forks were provided, so everyone ate salad with fingers/chopsticks. Finally when the chef started cooking, he broke one of the eggs so it was unusable, and didn't add another, making 3 servings of fried rice with just one egg. I was supposed to have steamed rice, but the waitress brought the me sushi rice, then took it back and brought back the steamed rice.
The chef over cooked our rare beef, his knife was clearly not sharp enough because he had to really work to get through the veggies and our meat, we discovered, was not sliced through, and we had large chunks of meat, too big for bite-sized.
We waiting more than 15 minutes more after we were done for our check. They had cleared our plates so knew that we were done. I had to go find a manager to get our checks and then there was a problem because they had apparently put it in all as one. We had a PG deal coupon and the waitress repeatedly asked us what it was and where we got it. After I complained to the manager, she gave us 1/2 off one of our meals, making it just over $40 for the entire bill, so thank goodness we had the PG Deal because that was definitely way too much for the okay food and horrible, horrible service. They offered us the balance of the deal on a gift card and we refused, we will NEVER go back there again. The total time we were there was 2 1/2 hours and we saw our waitress a total of 4 times, before I went looking for the manager.
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