I had a great experience here! I thought I would have trouble making a last minute appointment on a Saturday afternoon but they had availability, so I made my appointment through their online appointment system and headed in. It's a cute, small place in the same shopping center as Greens & Proteins, so really easy to find. My appointment was with Karla and she was amazing!! She had a movie playing during the wax which is so brilliant, it gave me something else to focus on other than what was happening. She was funny and really skilled, and made my wax as painless as possible. She used a combination of hard wax and soft wax, which she explained is a standard there. I definitely could tell the difference with the hard wax, it was less painful than the soft wax. I really liked this place, and the service I received here, and will definitely be returning!