Ok so their response (after arguing in circles) is that they always give out 6oz of chicken and 5oz of beef. They never give less.
Also their policy is to only give a credit for future orders. They NEVER give a refund.
I asked to speak to anyone above the customer service manager and she said that the CEO would look into the situation. I asked when I would be hearing back from him, and she said that he was (surprise surprise) on vacation. She couldn't give me a phone number or email address for him.
After I told her I was going to the newspapers and tv news about their horrific service and sub par food, she told me that our conversation was being recorded. Isn't that illegal? Don't they have to let customers know that their calls are being recorded at the beginning of the call??
Again, DO NOT EVER, UNDER ANY CIRCUMSTANCE, ORDER FROM HO-LEE-CHOW