I have to start by saying the reviews I read about this place are very true. The location is HORRIBLE but to be honest anything on Independence has a poor location due to the large median. You are able to reach the restaurant even from outbound Independence but it's inconvenient for sure.
The restaurant itself isn't nice. It's actually kind of crappy! The interior and exterior haven't been updated EVER! I honestly should have check the sanitation grade before eating but I had placed a take out order.
When I called to place my order I received fantastic service. Due to the lack of online menu I had many questions and the gentleman was patient and kind to me. When I arrived to pick up my meal I once again received notably good service. They didn't charge me for requesting extra sauce.
When I got home I realized they have me Hibachi Chicken, not Teriyaki Chicken (unless they use barely any sauce or the sauce is super thin). My meal was still good. I smiled when I saw that they cut their vegetables in zig zags :) thought it was a fun touch. I will note that not just this restaurant but all Japanese style restaurants say your meal comes with a salad but that's a joke!! Just lettuce isn't a salad but at least this place offer more than just Ginger or Ranch dressing.
I did note upon arrival that they had a special with Chicken and Shrimp that was only a dollar more and Au wish I had known about it. They really need to post a menu online!!!
Overall there is definitely room for improve but they have great service and I would do take out from here again!!