I rescued a dog and took her to this Banfield clinic to receive her shots and to get a wellness check for her. The vet and techs are very nice and do care about animals, but I do believe they are controlled by their corporate system, and are made to push their care plans and unnecessary procedures to gain money for the corporation.
The reason I am giving only 2 stars here is because of the greed of this corporation. My dog had a rash on her stomach and I brought her here to Banfield to be treated. They put her on antibiotics and an allergy medicine that they described as being "like Benadryl for dogs". Her rash did get better, so I trusted Banfield for her continued care. They suggested we give her the "Benadryl for dogs" indefinitely so the rash would not return. I agreed to this, and paid $40 for 120 pills, which last 60days as they are administered twice daily. I continued to have the pills refilled for over a year.
I recently took my dog to First Pet on Union Hills and 7th Ave as her rash had returned and I wanted a second opinion. The vet technician advised me that I should continue the pills, and they could fill them, but that they are OTC meds called Chlor Tab that I can get at Wal-Mart for less than $3 for 100 pills!
Banfield should have told me this information, but they were just fine with charging me $40 every other month for pills I could have purchased for $3. Very disappointed with the greed of this company!