My wife and booked with Chris and had Jack and George as our guides. It was SO GOOD. My wife had never ridden anything like an atv before but they made it as easy as they could for her. Always checking and asking if she was ok. I wanted to tear ass and have some fun, and I did.
We did the 2 hour tour (1 hour ride time) and that was perfect. They had some water for us during the ride and other misc. gear. The van ride there was kind of a shit show, but that was more due to the customers than the driver.