Worst experience for the entire process. Please save yourself and avoid this place. Two and a half hours to get approved for a loan when I was a previous customer. You would think that would speed up the process. During that long wait no one bothered to tell me about title fees or anything else. After talking to a manager it was very clear that he did not care about any of my issues or frustrations. When I finally went to pay off the balance and close my account, somehow they said there was a remaining balance of 40 cents. If I paid the balance remaining in full I should not owe a penny! Again no one cared. I was then misinformed again that I should receive my title in approximately 2 days since its been paid, only to wait two weeks and call and be properly informed of the actual process. All in all it was a huge nightmare and no one wanted to make any effort to make a better experience.