I'm giving this place 2 stars based on my husband's experience today. Normally they are on time, friendly, and fairly priced. I called and made a tattoo removal appointment for my husband on Wednesday for Thursday. When my husband showed up for his appointment he was checked in and sat down. After sitting there for 15 minutes the front desk told him no one was there to remove his tattoos until after 12. My husband currently lives out of town so it is not convenient for him to come back later. If no one was available why would they make the appointment and why wouldn't they tell him as soon as he arrived for his appointment? He prepaid for the removal and will have to continue to use this place otherwise this would have been the last time he went to this location.