This company raised so much red flags with me, trying to push a free water testing for you.
They arranged a time with me and then called me the day of the testing and they told me that the technician would ONLY do the test if my wife and my kids were there as well. This raise another red flag with me as well, since I've been a salesperson before for some health supplement company, there was a tactic that one of my co-salesperson used was to have convince or sell to the spouse and then turn to the husband and say "don't you want what's best for your wife's health?"
I told them that I had to set time aside for this test and that if the technician wasn't willing to do the testing without my significant other there, then to cancel the test altogether. They would rather cancel the time and waste my time (i set time aside for our arrangement) and tried to set up another appointment with my fiance there. I told them to cancel it altogether and don't call me back. At this point, i decided to do a little investigating and found so much negative experiences that was being shared on everything from Google to yelp to glassdoor.
I used to be a Home Depot customer (98% of my home renovation supplies) but with the direction they have taken with customer care and being associated with companies such as this one has made me a (80% Rona, 15% Lowes & 5% Homedepot) customer now.