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  • This is a nice shop with great coffee and a nice choice of breakfasts with fresh fruit. The music is good and the volume level is low so not to be annoying. So why only 3 stars? The only reason my review is 3 stars and not 5 stars is because the owner has chosen to only have ONE person working during the busy mornings. This one person becomes overwhelmed because, even making coffee takes several minutes. As people come in and the line grows, the wait time becomes unreasonable. Add food, which has to to be prepared, then the wait time becomes a real problem. People are coming in with a tight time frame because they are on their way to work. I for example, have left many times because I don't have 10 or 15 minutes to wait around. I am not the only one. This morning while I waited for my order, I personally saw four people leave without ordering. That is business lost that will probably not return. The prior two owners always had 2 people staffing the shop. It is not difficult to track busy times and staff accordingly. Unless, the owner does not care about understanding customer needs or has little desire to retain staff. Lastly, the one person working is doing an outstanding job considering how stressed and overworked they are. However, it is unreasonable to expect them to keep up with the bursts of morning traffic. Or, to enjoy their job. May I suggest that the owner work the mornings on their own for a week to understand. That could provide a wealth of knowledge and understanding of the work load. By the way, customer 5 and 6 just left while I was finishing this review.
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