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  • *BEWARE 0 STARS-PARTICULARLY IF YOU HAVE FOOD ALLERGIES* I called the restaurant when I had taken 2 bites of my sandwich and realized it wasn't what I ordered today. I spoke with the manager (Marina Shev) and clarified I had received a chicken sandwich with sauce instead of the portobello sandwich on gluten free crust (with the note "gluten allergy" on my order); the former sandwich has gluten ingredients (even though she is unaware of the ingredients that have gluten in them - yikes!). Initially she was trying to argue I had picked up the wrong order. She said she would give me a refund and have a new/correct sandwich made and ready for when I come in; I was to return with the incorrect sandwich (not what I ordered) and to show that I had the receipt for anothet order (also validating that I had picked up the right order - umm duh!!). I return to the restaurant and show them the incorrect sandwich and the new sandwich has not been prepared. Staff here are always miserable and today is no exception. The manager is also running around, avoiding me, and not managing resolution of this in a timely manner (which is ridiculous as I had spent 15 minutes on the phone with her before I returned to restaurant so thought everything would be ready and taken care of but end up spending another 30+ minutes trying to resolve this - which I don't have time for. I have a meeting at 2pm so the manager says she will file an incident report (which I have doubts she will do). When a person indicates an allergy (I say allergy even though I have celiac disease - allergy usually resonates better at restaurants) and is then given something they didn't order with gluten in it, it has serious implications (short term, I'm throwing up and GI issues and serious long term consequences, possibly developing cancer and having other gastrointestinal tract issues, to name a few). I indicate I am very upset by this as I know the reaction I'm going to have a few hours later - and reinforce the message that when a customer indicates they have an allergy (more) specific attention should be paid (even though all orders should have good quality attached to them). The manager doesn't seem to understand this and says they had a BUSY lunchtime rush - ridiculous and not a valid excuse!!! It is a blatant disregard for someone's health and complete incompetence/negligence. Serious customer experience issue and no value for what you pay - my health is my #1 priority and there was no concern, apology or management of this. This is not the 1st time I've had an issue at this restaurant and had indicated so; needless to say I WON'T EVER be going back!!!
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