I just went to this office for the first time. The staff was very friendly. I did have a very small wait for about 20 minutes and then I went back and met Dr Gail Bass. She was very nice and thorough. I felt completely comfortable in the office. She did dilate my eyes and the escorted me out to pick out glasses while the dilation took place. I told the glasses technician that I did not want to go outside of my insurance prices. He showed me what would be covered completely and I realized that I would have to play a small amount more to get my lenses thinned out and an extra $50 for the frames I wanted. I was ok with that. I was then taken back to Dr Gail and she took a look at my eyes and said they looked great. She even asked if I needed a spare pair of sun glasses to wear home. I would recommend this place!