This is a a great looking store if you like beige and grey. I can't believe the snooty attitude of the sales staff. It is like they are doing you a favor to talk to you. They can walk by you and not greet you unless you look like the part. They don't let you pick up the merchandise from the store yet they are eager to charge you $150 minimum for delivery. They will ship (from an unknown location) but not install. In our case we wanted to buy a chandelier and it came in hundreds of pieces with a manual. We asked about the installation and they gave us an outside contractor's number. We called for an estimate and he said "I don't know who gave you my number but I don't install chandeliers." If you have a problem with your purchase after it is delivered they give you an 800 number to call. Just don't bother a busy sales person. Good luck, I'll NEVER buy from them.