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  • I'm surprised at some of the negative reviews here. Perhaps those who had a good experience may not have bothered to write about it?  I was not asked for my phone number when I made a purchase.  I visited the massive Bloor St. Store in Toronto near closing time on a Sunday.  I was dressed casually and my purse was not a designer bag.  I was expecting the sales people to be uppity or judgmental, especially after seeing the valet parking and the greeter guy wearing black patent shoes and a top hat, but, surprisingly, I was wrong.  The minute I entered the store I was greeted by a gorgeous sales girl at the Dior cosmetic counter.  There was another sales girl there as well, both young, professional, super friendly and very helpful.  The only item I bought was an eyeliner for around $32, yet she gift wrapped it, put it in a gorgeous bag and gave me a bottle of water.  The other staff member offered to walk me over to another counter I wanted to see, and the sales girl at that counter was also very friendly and helpful.  I didn't buy anything, but she gave me several hand cream samples, which was very kind. Several weeks later I had an issue with the product I bought at HR, so I emailed their customer service.  I had 2 managers email and call me to ask about it.  Both were very friendly, kind and apologetic (and they knew I wasn't a regular customer, just an out of town visitor that bought an inexpensive cosmetic item).   I was only expecting a replacement after I sent the defective item back, but they said that wasn't necessary.  In fact, they sent me a replacement - via COURIER - along with a hand written card and a beautiful gift box full of samples and goodies, as well as a card and an invite for a free skin consult and makeup application at the Dior location nearest to me!  It was hands down the best customer service I've ever received, and I've never felt more appreciated and pampered.  l sent an email thanking them for their kindness and fantastic customer service and I actually got a phone call thanking me for thanking them!  I'm blown away by their amazing customer service and caring so much about ALL of their customers.  I highly recommend visiting this Iconic store, it's nothing short of amazing! * AN EXTRA SPECIAL THANKS to Neil, Dita and Amanda.
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