I was here because I was told how great it is. It isn't bad. My official expert of Italian Gelato prefers Ritas. Both of are chains, one happens to be larger.
If you want to come here because of the hype I say don't bother. If you want to come here for a bit of fun and some sweets then come on down.
The place is very clean and the employees are nice. On the downside the window says WiFi but it is secured and the employees don't know how to get you on it. There is also very limited space to sit. You can hover and eat your food in the cool interior, but there are 3 seats to be had.
I think my expectations were mismanaged. They were set very high and then fell a bit flat. I don't discourage going here, just don't go with your heart set on having your mind blown.