Unfortunately, I rented a car there this month and nothing was pleasant about the experience.
First, at check-in they surprised me with a scare tactic of " you need our insurance because you could owe $50/day for 30 days fee while the vehicle gets serviced if the car gets damaged" Even if it isn't my fault. So I got the insurance. (+$60)
Then, just before returning the car I topped of the fuel tank with gas as always. However, they charged me for $30 of gas anyway. They saw the guage at FULL but said I didn't have the gas receipt so they just charged me $30 anyway. (+$30)
On top of it all, the treatment was very gruff and rude.
Are these guys just some franchisees gone bad? Or is the whole company this bad? I'll not use Budget again unless I have no other choice.