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| - We came to Spacco's for a friend's birthday this weekend.
Here's the breakdown of the place:
Food: 4 stars
Decor: 3 stars
Ambiance: 2 stars
Service: 1 star
Let me just start by saying that the food was the only good thing about Spacco's. I had the rare beef appetizer and the champagne risotto for my entree. The risotto was AMAZING.
Now for the rest:
We were having a few drinks before dinner and the waiter suddenly came up to our table and told us we needed to pay our bill now because he was moving to another section of the restaurant and we would get another waiter. This was the first clue that the service was going to be odd and awful.
Our next waitress was a friendly, yet inexperienced, young waitress by the name of Alina. It started off OK. We ordered our food and drinks without any problems.
However, after that it all went downhill. It took a ridiculously long time to get our food and when the food did arrive, only 4 out of 6 of us got served. I was one of two that didn't get served. The waitress assured us that our food was coming out shortly and that we didn't get them all at the same time because we were on separate bills (Really? I've been to literally hundreds of restaurants where separate bills were requested and the food still came out at the same time for the table.)
In the mean time, two other people showed up at our table and ordered their food. Twenty minutes later, their appetizers arrived at the table, yet the two of us STILL didn't even have our appetizers! I reminded Alina that we still hadn't gotten our food and was told, again, that it was coming shortly. I'm fairly certain she never even gave our order to the kitchen until that point. Remember when I said we got the rare beef appetizer? Yeah, RARE BEEF = No cooking required. This should have been the first thing that was served!
Partway through our dinner, some genius decides that it's time to crank up the Gino-beats to full volume. Since we had a speaker right above our heads, we could no longer carry any form of conversation short of yelling at each other.
About an hour after ordering, our food FINALLY arrived and was devoured in no time.
Finally, after 30 minutes of trying to catch the waitress' attention (not once did she come back to our table after the last two of us were served), we got fed up and all walked to the bar to get our bills. THIS SHOULD NOT BE NECESSARY!
Half of our bills were screwed up, with the wrong items on the wrong bills (there were only 4 bills for the table...). I had already opened a tab at the bar prior to being seated and I had been told that it would be no problem to get it added to my food bill. That is, until our lovely waitress told me that it couldn't be done and I had to go pay my bar tab separately. The bar tender was confused and said that it would be no problem adding it to my food bill. So back to Alina I went and finally got the whole bill combined.
For a table that ordered over $500 worth of food and drinks, the service we got was piss poor and not worth even the 10% tip I gave our waitress.
Since I've been told by others of shitty service at this place and I've now experienced it myself, I will definitely not be coming back or recommending this place to anyone. Ever.
The only reason it gets 2 stars is because the chef knows how to make a damn good risotto.
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