After going to the wrong location I was still early for my appointment and waited almost 30 minutes before I was called back. Paperwork for new patients was not too bad based on experiences with other practices. Nice office and very clean/modern. I thought the staff was pretty courteous given the volume of folks in the waiting room. The on site lab tech was a nice plus as it prevents going to quest or similar for bloodwork. The Dr. was friendly and attentive (Dr. Brill) and he seemed genuinely concerned about my concerns/issues. Overall a good experience but very lengthy, more than 2 hours for a 9:30 appt. but at the end of the day all of my needs were attended to.