We eat here at least once a week. We do however only sit in the bar, away from the kids. All the staff is friendly and courteous, making sure we have what we need and in a timely manner. Our food is always fresh and hot, it does not sit under a heat lamp unattended.
I really love they have a new burger out monthly to try, something new and different and a little foo foo, but always a good distraction from the normal menu even though I am always good with the Burning Love Burger.
My only suggestion to better things would be to put the ice cream machine and the shake station somewhere else other than the bar. The bartenders should not be bogged down making milk shakes and chocolate milk. I am sure someone else could do it in another area of the resturant. Free the bartenders up to deal with the phone orders and make drinks.