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  • Manager said "we have this problem all the time on the patio . . . its the lighting". So, I had the most bizarre and disappointing dining experience last night at Urban Farmer. I was working late (I work in the attached office building) so my husband decided to just meet for dinner at UF at about 7pm in the summer with plenty of natural light still left in the evening (this is an important detail). I ordered the flatiron steak medium rare. The steak comes out a clear medium (my husband ordered his medium and it came out well). Waitress (who was fantastic) offers to take it back and fire a new one. Second one comes out medium too. Waitress (who was fantastic) offers to take it off the bill. I thank her. And then it gets weird . . . manager comes out and says "the chef says we have this problem all the time on the patio . . . its the lighting, the steak is actually medium rare". I said "its not the lighting, this is clearly medium." The steak had a thick band of light pink through the middle but was more browned than pink, sides of the steak were a rich brown color and the top and bottom were charred darkly with some play through the middle but firm to the touch. The manager then said some other weird stuff, like asking three times if I wanted another steak fired (that would be the third one and at this point I just wanted to go home) and then ended comp'ing the whole meal (which we did not want, the rest of the meal was fine . . . not great but fine). She goes from trying to prevent the server from giving us one free steak to giving us a whole free meal - just crazy. Chef obviously doesn't know his temperatures and is blaming it on lighting - weird and incredibly unprofessional. For a place that sells an $80 steak, you'd hope for a chef that knows how to cook a true medium rare and is more professional than challenging diners and blaming it on the natural lighting of the patio. Probably not going back for dinner - have had lunch here multiple times and it is fine.
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