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  • My experience with Leidan Mitchell Salon in Chandler was not a good one to say the least. After hours online researching places where I could find someone who cared about skincare and had the experience and knowledge, I was initially impressed by Marissa (one of the aestheticians at this location). So, I booked a consultation appointment and showed up 1/2 hour before the appointment. The salon's website asks that you show up 10-15 minutes before your first scheduled appointment so I knew I was there well in advance. I was checked in by the receptionist who told me to have a seat and that Marissa would be with me shortly. I sat there and waited...and waited. Never being offered a drink like most upscale salon/spas offer. I watched as the receptionist walked back and forth to her station a few times with a water bottle but never bothered to offer the clients waiting a beverage. My appointment time came and out walks Marissa. She asked if I was another person and I told her who I was. She then proceeded to not say another word to me but to walk over to the receptionist station and stood there and chit chatted away with another aesthetician and the receptionist. After 8 minutes past my appointment time, I finally walked up to the receptionist to ask where we were with my appointment. She looked at me with "deer in the headlights" and proceeded to ask me who my appointment was with again (and she's the one who initially checked me in). I told her it was with Marissa who was standing right there as well and then had the audacity to tell me that what time the appointment was for. I told her I understood the appointment time but that it was already 8 minutes after I was scheduled for and she wasn't doing anything but talking with others at the front desk anyway. After her rude and very unprofessional attitude, I told her to never mind that apparently Leidan Mitchell didn't need or want my business and that I would take it elsewhere. After I got in my car, Marissa proceeds to call me to try and apologize. A little too late unfortunately for her. I guess the lesson for Leidan Mitchell and something for them to remember is that salon and spas are a dime a dozen. You can find them on any street corner and they all offer just about the same services. I would think that in this economical climate, no business wants to throw money down the drain or offer terrible customer service; however, I guess Leidan Mitchell is different. What could have been new business for them and potential ongoing revenue is now lost because the staff was just too busy talking about their personal lives with each other to care. I did make a point to contact the owner of the salon who did take the time out to listen and apologized but said it wasn't typically of the Chandler location (it never is) and that there was probably nothing that could be done to rectify the situation (there's always something that can be done). The ironic thing is that on Leidan Mitchell's website on the "About Us" page, the first item addresses the salon's commitment to service. Maybe the Phoenix location is different (and I hope it is) but for those of you looking for a new salon or spa...I would recommend looking elsewhere.
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