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| - Please read this entire entry before visiting Artessa. This is not a hate rant, or an angry exaggeration. This is my honest account of my experience with Artessa.
We are eagerly counting down the days for our lease to expire. This place has seriously gone downhill ever since Alliance has taken over ownership and turned what was formerly known as The Lodge, into Artessa. This property used to be one of the best apartments I have ever lived at, but Alliance has quickly turned it into one of the worst.
When we first moved in, the staff was friendly and easily accessible. The staff at the time was very knowledgeable and took the time to take care of its residents. However, once it became Artessa, the office staff was completely replaced by a group of young women who have very little experience dealing with communal based issues and usually can't provide any concrete answers. I used to be able to call the office and speak with someone, but now I'm greeted with an automated answering service, and the only way to talk to someone is if you are a future resident looking to rent. If you are a current resident, you have to leave a message, but doing so is pointless because I have never once been called back. If I have a question for the office, I have to walk there and hope they aren't out showing an apartment.
Artessa also chose to get rid of over half of the dog waste bag dispensers and trash cans, so now there is dog waste everywhere. You literally have to stare at the ground if you walk in the grass, or you might step in dog waste. They also built a very small dog park (right behind the horrible smelling trash compacter) where they perform little to no maintenance. There is also dog waste everywhere inside the dog park, so taking your dog there to run around is pointless, unless you want to clean dog waste off of your pet and shoes.
About the dog waste: I understand that the staff at Artessa can't be held responsible for what their tenants do or don't do. However, when we moved in, we were assured that the maintenance staff walks the ground EVERY MORNING, and removes the dog waste. This was a problem at our last apartment complex, so I was sure to ask about it before we moved in here. When this place was The Lodge, they were true to their word, and I rarely saw any dog waste on the ground. Now, there is dog waste on every patch of grass.
Artessa also added a mandatory valet waste service. They provide you with a trash can that you leave out front of your apartment. I detest the idea of trash sitting outside my door, attracting bugs and pests. So now, I have to pay an additional $35 so someone can take my trash and walk it 20ft to the trash compacter. I asked them if I can opt out of this service because my unit is so close to the compacter, and I have no problem throwing my own trash away. I was told no and that it was a part of the new lease agreement and that I could not opt out. I still throw my own trash away anyway, because I don't like bugs, pests, and smelly trash sitting in front of the place I reluctantly call home.
The maintenance staff is mediocre at best. I have had several leaks in my apartment, due to a leaky dishwasher, and a toilet supply line. Maintenance repaired the toilet and replaced the dishwasher, but did absolutely nothing about the wet walls and damaged base board! I put in a special request on the work order for them to address the damaged walls and base and they would not do it. We had mosquitos in our apartment for a week because the walls were so wet, and I had to hire a company myself to come out and address the wet walls. They fix as little as possible and replace appliances with used appliances that most likely broke once before.
If you are looking for a luxury apartment, don't let the amenities fool you. If you work a normal 9-5 job, you won't have access to any of them, except the pool and gym, which you can find at nearly every apartment community. Look elsewhere, and get your money's worth.
If you are looking for a basic apartment, look elsewhere, because Artessa fails to meet even the most basic of standards.
I'm trying to point out some good qualities about this place so my review isn't all bad news but I'm finding that task next to impossible. The property itself was a beautiful, gorgeous landscape that really felt like a secret oasis in the middle of this desert. Unfortunately, the scene of beauty that was once The Lodge, has been plagued by trash cans swarming with flies, and piles of dog waste nestled in the fading and dying grass, that is Artessa.
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