rev:text
| - The place is relatively clean and I've been going here about 2 or 3 times a month. So far, I haven't experienced anything negative about going into the movies themselves. It's the concession stands that make this theater a PITA to deal with.
In short, they nickel and dime you, and use dishonest tactics to try and get you to spend more money on their food. And some of these counter people can't seem to take no for an answer. Case in point, today I ordered a Dog & Nachos. What does the front counter person ask? He asks if I want to turn it into a combo. Ok, I get that. I politely decline, but then he asks me again because a combo comes with a drink and I may have not known that. I politely decline again. He then punches in a Nacho Grande and a Hot Dog separately, making the total come to over $10 when I just wanted the $5.99 Dog & Nachos. After trying to explain it to him several times and pointing to the menu item that said "Dog & Nachos: $5.99, he continues to insist that they were two separate items I was ordering, I finally had to ask him, for THIS menu item (pointing and now insisting that he look with both eyes), what do I get???
Granted, a manager did come and talk to me and apologize, but said that they do train their employees to upsell. I can understand that, but going so far as to try and rip people off by changing orders isn't acceptable. I'm going to try avoiding going to this theater from now on as I've had similar experiences to the above around half the time I go. Congrats Sunridge Cineplex - you've lost a customer who goes to a new movie about once every 2 weeks and usually gets at least a popcorn and soda. Good luck applying your dishonest tactics on someone else.
|