***I am rating from a vegetarian and customer service perspective so take that into consideration when reading my review.***
I really like Scratch. I love sitting outdoors. Phoenix is BEGINNING to feel like a CITY city.
I can empathize with others regarding not knowing what to do when you first walk in if no one greets you immediately but after the initial visit, just do your thing.
They have a tasty vegan burger which hits the spot every time. It's so not the typical thoughtless effort most non-vegetarian places do NOT put into their burgers. And omg, my tattooed (points for this) server was quick to let me know that the truffle fries are vegetarian but not vegan and offered me pesto-tossed fries instead. OMG, they were so YUM!
I really appreciate that kind of service. I personally think that the fact that it takes them a long time to come back to you is to allow you to slowly enjoy your food and the experience. I mean it's not fast food, for goodness sakes. Its French, for whatever that signifies.
I would like to see more creative vegetarian choices but I realize that that is wishful thinking and I give them kudos for the 7 vegetarian/Vegan offerings. Not many restaurants give that much thought to alternative palates unless it specializes in that type of cuisine.
Go and bring your patience.