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| - If and when any of you decide to go car shopping, I strongly urge you not to go to Gaudin Ford. I have had a horrible experience with them. Once they made the sale, they no longer cared what happened and that includes fulfilling things they verbally agreed on. I was mislead, misinformed and ignored by various members of their staff. Their customer services is lacking on many levels including a member of their finance team and definitely in the part of their receptionist. What happened to companies having employees state their name when answering the phone. Not a single one of them does that. I actually asked one today if I could ask her name so I would know who I was speaking with. She had been being quite rude and difficult. Her response was "No, we are not obligated to give our name.". It's not as if I asked her for her last name and social. As a first contact employee, you should welcome people with a name. The receptionist are also more than eager to just pass a customer off to someone's voicemail if there is an issue. They don't even inform the caller that the person is unavailable, just a few beeps and a voicemail comes on. Even worse, those voicemails just state a box number, no name, so I didn't even know where they were sending me most times.
I am in awe of how down hill society had gone when it comes to customer service. Upon finally receiving a follow-up call about my issue, the finance agent became condescending, just as he had been the first night I was in. I gave him a pass the first time because it was late and he may have been tired, but hearing him again made me realize that is just the way he must be. I was given the name of their Director and told he would have him call me.i informed him that the salesman already told me to leave him a message.
The person that called me back from that point was under the director claiming he was just following up so I knew someone had heard my message and they didn't know when the Director would be back in the office or when he would be able to return my call. That conversation was just another waste of precious time I can't get back. His responses included that he would speak to the staff about their customer service. He kept stating finance rules to me even after I explained I understood now, but the issue is the questions were asked if the finance agent, however his responses were misleading and inaccurate because he just wanted to make a sale. Discrepancies were pointed out to him during signing and he assured things were an easy fix and would be corrected. That did not happen. This person "in charge" would only state he wasn't around for the conversation do he doesn't know what was said. I had 2 other adults with me in the room, but he didn't care. I even told him I have saved voicemail left by the salesman stating that all issues were corrected. He didn't care to hear about that either, just reiterated that as he sees it, things are correct and any updated need to be done with the bank by the applicant.
I was clear with him that hr had no resolution to the problem. His only offer was to send their Runner to register the vehicle and all I would be responsible for would be the cost if registration plus $40 that the runner charges. How is that even an offer. I asked him how much the runner normally costs and I got the vague answer "it varies.". No, I do not accept your offer. Why would I? You are offering to make me pay more than I would have to by doing it myself.
Now, I wait for the Director to follow up, but if he has no new insight, don't waste any more of my time.
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