Before you criticize someone, you must compliment them. I love how they went the extra mile and added the cute little string along with a heart and cute message. It literally made my day seeing that. I do not know if they continue to still do this but I went here on November 24 and they gave me my drink with this. I paid for the milk bottle but they put the cute message on it. Now... right off the bat in the photo with the drink being filled you can see that the ice is 60% of the bottle with a few pieces of boba. Like literally the boba looks non-existent and I paid an extra .50 cents for it. Basically paid .50 cents for five pieces of boba. The drink was delicious; it is one of my favorites alongside the strawberry horchata. This drink is the Matchata (horchata matcha). But I wish they would have been more generous with boba and lesson on the ice. I would have asked for less ice if I knew the bottle was going to be filled with 60 percent ice. In the second photo is how much ice is left after I have drank all my drink. I am a very very slow drinker (would probably take me 20 minutes MINIMUM to finish this drink), so you know that there was A LOT of ice. The ice should have been already gone but no there is still a lot of it. I was pretty disappointed.