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| - This resort is nice but does have some issues. The family pool is very nice and family friendly. There are daily kid friendly activities including a couple 'dive-in' movies at the pool - so fun! They also have more adult activities - water aerobics, etc. and the staff is friendly and helpful. The workout room is nice and the kids loved being able to play on x-box. They have chess under one of the pavilions - it is a tougher game when it's 2 foot pieces rather than having a bird's eye view over a standard board. There are also ping pong tables & grills. There is not a restaurant on site but there is a "resort store" that is fairly well stocked and the prices, though high, are not at the "OMG" level of most resorts, and food trucks are scheduled to come by daily - we never got anything but they smelled amazing. The units are well sized and generally comfortable. The master bath can only be described as a resort bath - in the downstairs unit it is full of cupboards, a wonderful oversized tub/shower, huge counter - even a make-up desk (I'm sure there is some official name for that, but i don't know it). In the upstairs unit instead of the cupboards there is a hot-tub - nice.
The downside is that some of the units are quite dated (old TV's and furnishings) though some units have been and others are being updated. They have high end kitchen gadgets (blender, toaster, pots & pans, coffee maker all by Cuisinart) but low end and old dishwashers (bottom end GE) and refrigerators (it moved each time we opened the door). The kitchens seem like they are supposed to be stocked for cooking, but they are obviously not checked between guests. Last year we didn't have cooking utensils (spatulas and such), this year we only had one small frying pan and one stock pot. When we complained, housekeeping was immediately sent with a full set of pots & pans (at which point we had 3 stock pots, one large & one medium, one large & one small frying pan). The only measuring cups are the 2 cup liquid ones, so we used a coffee cup to measure the pancake mix - it worked but....As with most timeshares, don't expect knives you can actually cut vegetables with - they bend & slip.
On this stay we found our unit had dirty walls, a non functioning outlet, and an outlet that had a grounding prong broken off in it. The dishwasher leaked badly and the top rack was broken. The leak was clearly an ongoing issue due to the water damage stains below the sink. One of the dressers was broken and an arm was falling off one of the chairs. The veneer (more like plastic wallpaper) was coming off the kitchen cupboards. They had cleaned the carpet before we arrived, which we appreciated, but it was wet when we arrived and still damp the following day - ugh!
You pay for wifi, which I generally dislike, but they charge you just under $7 a day per device which moves it from dislike to outrage. Oh, and if you listen to the time share presentation you learn that silver level owners get free wifi - which might explain why the rest of us are charged so much.
There is a notice in the unit that they will charge you for missing pool towels, but our unit did not have the correct number stocked in the first place but the staff did correct this. We went from 4 towels in a 6 person unit to like 10.
As this is a time share resort you will be offered a presentation (if not a member) or an "educational" seminar if you are a member. The sales pitch is pretty high pressure (they don't like taking "no" for an answer) and they always spring a "once in a lifetime good only today deal"...and when you pass on that they have another deal to offer. They say the presentation and follow up take under 90 minutes, but expect this to be a 2.5 to 3 hour process. On a positive note, the kids LOVED the activities they had for them while we were at the presentation - they tie-dyed t-shirts that are awesome! They did crafts & played games - lots of fun.
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