Sometimes the smallest of help from a company to a customer can gain the company a customer for life. I needed help loading my HD on my truck, I had no ramp and couldn't do it alone, I called many shops and was told basically the same thing that if they were not repairing it they could not help loading it, On a whim as I drove passed their shop I stopped in and asked and they were more than happy to help me out at no cost. needless to say I will be using them for my Harley repair in the future.