I've bought and leased from them twice since 2008 and I haven't really had many complaints. I've had 2 warranty issues with my 08 impreza and it has gone quite smoothly. My first complaint was how much they overcharge for the protection package compared to what they are getting charged (Centaur Subaru seems much more fair in this regard) and I have to agree with another reviewer who liked her salesman but disliked the financing specialist. I go with Terry, who is also the top salesman in Canada, and he's definitely a guy who's willing to deal. Overall they are a solid 4 stars...I think the lack in service that some people noticed is due to the fact that they are the top dealership in Canada and they don't really have to beg for your business...like it or not it's just the truth and it doesn't bother me.