| rev:text
| - One of the worse experiences I have ever had the displeasure of dealing with. Ever.
I got stranded last night at the Dutch Bros at Camelback and Central. I called my insurance (State Farm) and set up a tow truck to come pick me up. The eta was 9:12. This was about 7:42pm, so I had 90 minutes to wait. Whatever, not a big deal.
9:12 comes and goes. No tow truck (no call either). I call them up, and the dispatcher says their driver is right around the corner. This was the beginning of all the lies and misinformation.
9:45 comes around. No truck. I call back, and the dispatcher tells me she is going to call the driver and get to the bottom of things. She tells me she will call me back in a few minutes. She actually is a women of her word, and lets me know it should be another 20 minutes. No real explanation given, but she furiously apologized.
20 minutes come and go. Nothing. Then, I get a call from the tow truck driver himself. He asks me if I am by the houses or the park. Looking around the intersection, I asked him where he was. He was at South Mountain and Central, instead of Camelback. Even though I know my insurance had the right address, and the dispatcher also had the right address, somehow the driver still was mistaken.
Whatever though. I am a patient man. The driver tells me he is gonna book it and should be
there by 10:45. Can you guess what happens next?
10:45 comes and goes. At around 11, I call dispatch and she tells me he is at Thomas and 7th Street. Okay, that isn't too bad. This is the beginning of the end right?
15 minutes pass. Nothing. I call back and dispatch tells me the truck broke down, but he fixed the issue and should be there in another 30.... okay then.
Finally around 11:30 I get a call, and I hear this curse ridden driver very angrily explain to me that he is on his way and isn't anything more than 15 minutes out.
Right before midnight, I see this tow truck drive like a bat out of hell. He passes straight by the Dutch (even though I have talked to him more than once and told him exactly where car was stranded). He pulls into the wrong turn, and then squeals his way into Dutch after having to reverse himself out of a jam.
He gets out of his truck, and starts to swear up a storm. There might have been an apology stuck in there, but who knows. He complains that he is working well after his shift is over, and that dispatch isn't even answering his calls. He has me text him the address of the shop I need him to drop the car off at, and finally loads up my car. I wish him a fond farewell, and finally make my way out of there.
3 hours late. Curse ridden. Rude. Unprofessional. Bold faced liars. I could have wrote this post out twice as long if I wanted to include every tiny thing...
If you had any choice in the matter, do not work with them. One of the worse experiences I have had with a company of any type in my existence.
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