Took my 2013 Jetta GLI in for my complimentary 30,000 mile tune up and was helped by Lisa. She was extremely helpful and informative. We had a few concerns with our car and she made sure to address each and every one of them. About a week later, we realized we had ran over a nail and needed to purchase a new tire: this time we requested Lisa and once again she went above and beyond what we expected. Got us right in and right out. Definitely made a bad situation bearable and definitely made my boyfriend and I loyal customers!!