Had a good experience here. I was greeted when I walked in and then basically left alone, which is what I wanted. I was able to find an associate when I had a question and the question was answered. I saw a chair online at the west elm website for cheaper than in the store, and the associate was able to match that. Plus, I didn't have to pay for shipping because it is going to the store! He said it would take up to 3 weeks to receive, whereas ordering online had a 2-5 day lead time, but I saved $200. The furniture is pricey but everyone knows that going in.