I am a frequent diner at the Keg and have been for many years. My fav steak house--bar none. But, my issue is that when I eat at the bar and I ask for my steak (ordered with the classic as a combo) to be delayed after the salad to 30 minutes, it seems to be a complicated request. I hate power eating. If I want to power eat I will go to a drive thru. My steak always arrives cold or arrives within 15 minutes or so of the salad. Most Kegs just can't get it right. The Mansion can't, nor Yonge and Eglinton, Lesley Street and now Yonge and Sheppard is a miss as well. Maritimes and New Brunswick locations can, as well as the Ontario Richmond Hill location.
Two thumbs up to newer waiter Aria at the Richmond Hill location off of Beaver Creek. He was my waiter in the fall last year. He's the only server in Ontario who has served the meal to perfection as requested.
So tonight's experience, the 8 oz classic meal was to be served with double veg. The whole meal was cold when delivered about 25 minutes after the salad. Salad was awesome though. When the steak was taken away I asked to charge me for the larger size, but the 8 ounce came back. It was however cooked perfectly (wrong size) and they forgot the double veg. which they ended up bringing out upon request.
Also disappointed to see when I went over my bill to find that the small (maybe 2-3 ounces side soda rang in at $3.50) I ordered a couple of Soho's for happy hour. The table menu picture shows a lovely full glass of Soho and I received two just over half full glasses. So I asked for extra soda as I figured it may be too strong. I have only ever paid $3.50 for a full size glass of soda not the side little ones.
Anyways, the moral of the story is from now on, I am going to either go to Richmond Hill or order my dinner in stages and stick to Strongbow.
Sorry Keg, this instance has happened too many times at too many locations not to mention.
Great atmosphere and decor at the new North York Yonge Street location though.