This is the 1st time I travel on greyhound alone and it was a horrible experience. Specifically with this location , the customer service was pretty bad. The busses were extremely late , I understand things happen but no one informed us. My bus was supposed to leave at 3:45am, I arrived at 2:37am at the bus station , sat for a while and had to go to the front to figure out what was happening. No other passenger has been informed either. They also didn't seem apologetic at all, i went up to a security guard to ask a question and he gave me this blank stare and kind of shrugged so I went back to my seat. Then around 6:45am security had everyone line up, there were people heading to the same destination but later busses and there was no priority to get the people who were scheduled earlier to get on the bus, although we had been waiting for hours (bus was late 3 hours) . I hope it was just a bad day and that it's not like this everyday. Anyways this location ruined greyhound for me. I will not be traveling with them again, but greyhound in Oakland ca provided me with amazing service ! Thank you .