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  • Did I just visit a doctor's office or an apartment leasing office? I've never been to a leasing office that only gives apartment tours by appointment. I've got news for you all, your apartment complex is not superior to the many others in the area so get off your high horse. You all aren't doctors so don't act like 30 minute appointments per prospective resident are necessary. Turning people away who are already there potentially ready to sign a lease upon touring aren't going to come back with an appointment. Instead, they will just use that time to tour other apartment complexes and sign a lease elsewhere. What a horrible way of doing business. You all are losing business! No wonder why you all have so much vacancy. Poor business practices, rude staff, and overpriced "luxury" apartments. This was the worst experience that I've ever had at a leasing office. The staff member that I interacted with was so rude. Very apathetic, cold, and unwelcoming. Leasing office staff should be smiling and hospitable. Rude staff members who don't even bother getting up from their desk to greet you at the entrance gives potential residents a bad first impression since nobody wants to deal with unhelpful leasing office staff during their lease term. Please consider a first come, first served touring policy or at least accept walk-ins when the leasing office is empty, like how it was when your staff member refused to give me a tour. I was able to tour all six other apartments I visited that day simply by walking in, and I can tell you every single one of them are more likely to get my business than you.
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